Report to the Access Hawaii Committee
Portal Program Updates | June 1, 2023
Highlights
Kauai Liquor License Renewals
- Launch date: 5/17/23
- This is an enhancement to the existing Kauai County Liquor Licenses & Permits system.
- It allows businesses to renew and pay for their liquor licenses online during an annual renewal period.
Maui Liquor Payments
- Launch date: 5/4/23
- This new payment service allows users to pay for Maui liquor red or blue card exam registration fees or to obtain a physical ID card.
- This automates payments currently done by mail and in person, and streamlines revenue tracking.
Waipahu Community School for Adults (WCSA) Online Registration and Payment System
- Launch date: 5/1/23
- Includes the addition of the Wahiawa, Hilo and Kona campuses to the existing WCSA Online Registration and Payment System. The system allows:
- Submission of class registration information.
- Payment of the registration fee.
- Purchase of supplies.
- WCSA now encompasses the Windward, Waipahu, Wahiawa, Hilo, and Kona campuses.
Reservation and Access Management System
- Launch date: 4/17/23
- The Iao Valley State Monument in Maui is now included in the state hiking and parking reservation system. The system is for use by individual visitors and Public Utilities Commission operators.
Customer Service Summary
Top 10 Inquiries: March 2023 - April 2023
Rank | Service | March | April | Total | Percent | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Total Inquiries: 8,999 *includes login questions | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 | State Camping | 442 | 433 | 875 | 10% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | Medical Cannabis Registry* | 499 | 369 | 868 | 10% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Diamond Head Park Reservations | 417 | 407 | 824 | 9% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | Vital Records Ordering System | 451 | 315 | 766 | 9% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | Hawaii Compliance Express | 400 | 354 | 754 | 8% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | Login Questions | 446 | 308 | 754 | 8% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | Electronic Marriage Registration System | 210 | 207 | 417 | 5% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | Misc-Tyler | 183 | 163 | 346 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | Professional & Vocational Licensing* | 143 | 199 | 342 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | Employee’s Retirement System | 155 | 167 | 322 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11 | All Others | 947 | 1,784 | 2,731 | 30% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Financials: March 2023 - April 2023 (Unaudited)
Net income: $226,111
Looking Forward
- Honolulu Real Property Tax
- Single Sign On Phase 2.1
- New Theme Option for State Websites
- DOT Harbor Payments
Appendix
Supporting information covering the period July 1, 2022 – May 25, 2023.
Press Releases (11)
Aloha Stadium Launches New Online Store
January 10, 2023
Hawaii.gov Wins Third W3 Award
October 13, 2022
Small Business Regulatory Review Board Website Enhancements
October 11, 2022
Honolulu Emergency Services Department Launches Redesigned Website
September 30, 2022
Honolulu Records Collection Website Wins Government Project Experience Award
September 26, 2022
NIC Hawaii Wins Two Interactive Media Awards
September 23, 2022
Redesigned Honolulu Fire Department Website Wins 5th Award
September 13, 2022
Awards (6)
Agency | Service | Award Name | Date Received |
|---|---|---|---|
City and County of Honolulu – Office of the City Clerk | Honolulu Records Collection | Global Excellence Award – Platinum | 12/28/22 |
State of Hawaii & NIC Hawaii | Hawaii.gov | W3 Award – Silver | 10/4/22 |
City and County of Honolulu – Office of the City Clerk | Honolulu Records Collection | Interactive Media Awards – Outstanding Achievement Award | 9/22/22 |
State of Hawaii & NIC Hawaii | Hawaii.gov | Interactive Media Awards – Best in Class Award | 9/22/22 |
City and County of Honolulu – Office of the City Clerk | Honolulu Records Collection | Center for Digital Government – Project Experience Award | 8/15/22 |
City and County of Honolulu – Honolulu Fire Department | Honolulu Fire Department website | DotComm Award – Gold | 8/10/22 |
New Services (10)
Agency | Service | Description | Launch Date |
|---|---|---|---|
County of Kauai – Liquor Control | Kauai Liquor License Renewals | An enhancement to the existing Kauai County Liquor Licenses & Permits system that allows businesses to renew and pay for their liquor licenses online.
| 5/4/23 |
County of Maui – Liquor Control | Red Card or Blue ID Card and Registration Fees | New payment service that allows users to pay for red or blue card exam registration fees or red or blue ID card fees.
| 5/4/23 |
Department of Land and Natural Resources – Division of State Parks | Diamond Head Reservations System | Transitioned full operational, maintenance, support and payment functions to NIC. | 1/18/23 |
Department of Business, Economic Development & Tourism – Aloha Stadium | Aloha Stadium Store | As a new chapter of the historic stadium facility evolves into the New Aloha Stadium Entertainment District, you now have the ability to purchase and take home a variety of some of the most memorable stadium merchandise and keepsakes using the online store. | 1/9/23 |
Department of Labor & Industrial Relations, HIOSH Division | HIOSH Payments | New payment service was added to Payment Platform to assist in collecting HIOSH inspection certification fees and citations for OSHA inspections. | 12/1/22 |
County of Kauai – Liquor Control | Kauai County Liquor Licenses & Permits | Addition to the recently launched service that allows Kauai County customers to apply and pay for liquor licenses & permits. This launch includes the new liquor license module. | 11/30/22 |
County of Kauai – Liquor Control | Kauai County Liquor Licenses & Permits | New service that allows Kauai County customers to apply and pay for liquor licenses & permits. This initial launch includes the Direct Wine Shipper Permits. | 11/15/22 |
County of Kauai – Liquor Control | Kauai Gross Liquor Sales Percentage Fee | New payment service was added to Payment Platform to assist in collecting Gross Sales Revenue fees for various liquor retailers and establishments on Kauai. | 9/13/22 |
Department of Education | McKinley Community School for Adults Online Payments | Allows students to make payments for classes, transcripts, books, and supplies across a variety of campuses. | 8/29/22 |
Attorney General – Civil Recoveries Division | AG Collections Payments | Make payments for debts owed to the State of Hawaii that have been referred to the Civil Recoveries Division. | 8/11/22 |
Service Upgrades (5)
Agency | Service | Description | Launch Date |
|---|---|---|---|
Department of Education – Waipahu Community School for Adults | WCSA Online Registration and Payment System | Addition of Wahiawa, Hilo, Kona Campuses to existing WCSA online registration and payment system. | 5/1/23 |
Department of Land and Natural Resources – Division of State Parks | Reservation and Access Management System | The state hiking and parking reservation system for individual visitors and PUC tour operators was enhanced to include Iao Valley State Monument in Maui. | 4/17/23 |
Department of Land and Natural Resources – Division of Forestry and Wildlife | Go Hunt, Hawaii | Updated to allow hunters to purchase various types of hunting tags and permits in a single transaction. | 3/1/23 |
Department of Health – Medical Cannabis Patient Registry Section | Medical Cannabis Registry System | Updated to allow the option for managing patient-initiated OSP (out-of-state patient) registration change requests. | 1/31/23 |
Department of Health – Medical Cannabis Patient Registry Section | Medical Cannabis Registry System | Updated to allow the option for managing patient-initiated ISP (in-state-patient) registration change requests. | 10/10/22 |
New & Updated Websites (3)
Agency | Service | Description | Launch Date |
|---|---|---|---|
Department of Business, Economic Development & Tourism | Small Business Regulatory Review Board | Homepage redesign and a variety of content updates. | 9/30/22 |
City and County of Honolulu | Honolulu Emergency Services Department | Redesigned the website using the WordPress platform. | 9/28/22 |
Department of Business, Economic Development & Tourism | Hawaii Remote Work Project | Built a way to handle the automated distribution of FlexJobs licenses via email. | 7/13/22 |
Retired Services (4)
Agency | Service | URL | Retired Date |
|---|---|---|---|
Department of Commerce and Consumer Affairs | Insurance License Search | insurance.ehawaii.gov/hils | 11/15/22 |
Department of Commerce and Consumer Affairs | Insurance License Renewals | ehawaii.gov/dcca/hils/renew/exe/insrenew.cgi | 11/15/22 |
Department of Commerce and Consumer Affairs | Insurance Continuing Education Information Submission | ehawaii.gov/dcca/insprovider/exe/provider.cgi | 11/15/22 |
Department of Commerce and Consumer Affairs | Licensee Continuing Education Verification | ehawaii.gov/dcca/insce/exe/ce.cgi | 11/15/22 |
Executed Agreements (16)
All signed agreements can be found in the AHC document repository.
Agency | Service | Document | Signed Date |
|---|---|---|---|
Department of Land and Natural Resources – Division of State Parks | Reservation and Management System | SOW Amendment 1 | 5/4/23 |
City and County of Honolulu – Division of Treasury | Real Property Tax Payments | SOW | 4/19/23 |
Department of Commerce and Consumer Affairs – Business Registration Division | Transition Support | SOW | 4/12/23 |
Attorney General – Civil Recoveries Division | Online Auction | SOW | 4/11/23 |
Office of Enterprise Technology Services | Single Sign-On | SOW Amendment 2 | 2/6/23 |
Office of Enterprise Technology Services | Single Sign-On Azure AD B2C Support | SOW Amendment 1 | 12/5/22 |
Judiciary | Bail Payments | SOW | 10/26/22 |
Department of Land and Natural Resources – Division of State Parks | Reservation and Access Management System | SOW | 10/11/22 |
Department of Land and Natural Resources – Division of Forestry and Wildlife | Hunter Education and Records Management System | SOW Amendment 9 | 10/11/22 |
Department of Land and Natural Resources – Division of Forestry and Wildlife | Hunter Education and Records Management System | PCR | 9/12/22 |
Department of Labor and Industrial Relations – Occupational Safety and Health | Online Payments | SOW | 8/8/22 |
Department of Business, Economic Development & Tourism – Creative Industries Division | Standard Film Permit | SOW | 8/8/22 |
County of Maui | eRecording Connection Agreement | Connection Agreement | 7/27/22 |
County of Maui | Liquor Permits | SOW | 7/20/22 |
Department of Accounting and General Services – State Procurement Office | Rate Change | MOU Amendment 1 | 7/18/22 |
Attorney General – Civil Recoveries Division | eRecording Connection Agreement | Connection Agreement | 7/13/22 |
Consolidated Balance: April 2023 (Unaudited)
Assets
$8,732,078
Members Equity
$5,198,235
Liabilities
$3,533,842
Total Liabilities & Shareholder Equity
$8,732,078
Conferences & Webinars Attended
Conference Name | Description | Dates Attended |
|---|---|---|
GovTech Webinar | ChatGPT Unleashed: The Game-Changing Future of Generative AI for State and Local Governments. | 3/7/23 |
Hawaii Annual Code Challenge | NIC participated both as a HACC sponsor and a challenge sponsor. | 10/15/22 – 11/5/22 |
Hawaii Digital Government Summit 2022 | A one-day virtual event where attendees can connect with peers from the government and industry sectors. | 9/27/22 |
Unscheduled Downtime (1)
Time | Duration | Affected Sites | Comments |
|---|---|---|---|
3/14/23 at 11:00 am | 2d 9h 30m | Applications using the NGN | Inadvertent disconnect of 3rd party network provider’s connection to AWS. Provider restored services. Tyler Hawaii established another channel to the NGN. |
Hawaii.gov Portal Web Analytics
1,112,152 Visits
1,366,187 Unique Page Views
2 min 7 sec Average Visit Duration
48% Bounce Rate