Honolulu Emergency Services Department Launches Redesigned Website
September 30, 2022
Report to the Access Hawaii Committee
Portal Program Updates | October 6, 2022
Highlights
Attorney General Collections Payments
- Launch date: 8/11/22
- Make payments for debts owed to the State of Hawaii that have been referred to the Civil Recoveries Division.
McKinley Community School for Adults Online Payments
- Launch date: 8/29/22
- Allows students to make payments for classes, transcripts, books, and supplies across a variety of campuses.
Kauai Liquor Gross Sales
- Launch date: 9/13/22
- New payment service was added to Payment Platform to assist in collecting Gross Sales Revenue fees for various liquor retailers and establishments on Kauai.
Hawaii Digital Government Summit
- Event date: 9/27/22
- Participated in the 2022 Hawaii Digital Government Summit as a sponsor and a speaker.
Honolulu Emergency Services Department
- Launch date: 9/28/22
- Redesigned the website for the Honolulu Emergency Services Department using WordPress.
Customer Service Summary
Top 10 Inquiries: July 2022 - August 2022
Rank | Service | July | August | Total | Percent | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Total Inquiries: 8,687 *includes login questions | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 | State Camping | 623 | 489 | 1,112 | 13% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | Medical Cannabis Registry* | 497 | 596 | 1,093 | 13% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Hawaii Compliance Express | 317 | 401 | 718 | 8% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | Login Questions | 330 | 321 | 651 | 7% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | Vital Records Ordering System | 242 | 294 | 536 | 6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | Electronic Marriage Registration System | 221 | 262 | 483 | 6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | eTraffic | 216 | 212 | 428 | 5% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | Professional & Vocational Licensing* | 130 | 234 | 364 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | Motor Vehicle Registration Renewals | 154 | 168 | 322 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | Misc-NIC | 119 | 175 | 294 | 3% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11 | All Others | 1,234 | 1,452 | 2,686 | 31% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Financials: July 2022 - August 2022 (Unaudited)
Net income: $298,577
Looking Forward
- Aloha Stadium Commerce Store and Event Scheduler
- DOE Waipahu Community School for Adults – Wahiawa, Kona, and Hilo Campus
- Kauai Liquor Permits and Payments
- Hawaii Annual Code Challenge (HACC)
Appendix
Supporting information covering the period July 1, 2022 – September 30, 2022.
Press Releases (6)
Honolulu Records Collection Website Wins Government Project Experience Award
September 26, 2022
NIC Hawaii Wins Two Interactive Media Awards
September 23, 2022
Redesigned Honolulu Fire Department Website Wins 5th Award
September 13, 2022
Awards (2)
Agency | Service | Award Name | Date Received |
|---|---|---|---|
City and County of Honolulu – Office of the City Clerk | Honolulu Records Collection | Project Experience Award, Center for Digital Government | 8/15/22 |
City and County of Honolulu – Honolulu Fire Department | Honolulu Fire Department website | Gold – DotComm Award | 8/10/22 |
New Services (3)
Agency | Service | Description | Launch Date |
|---|---|---|---|
County of Kauai – Liquor Control | Kauai Gross Liquor Sales Percentage Fee | New payment service was added to Payment Platform to assist in collecting Gross Sales Revenue fees for various liquor retailers and establishments on Kauai. | 9/13/22 |
Department of Education | McKinley Community School for Adults Online Payments | Allows students to make payments for classes, transcripts, books, and supplies across a variety of campuses. | 8/29/22 |
Attorney General – Civil Recoveries Division | AG Collections Payments | Make payments for debts owed to the State of Hawaii that have been referred to the Civil Recoveries Division. | 8/11/22 |
Service Upgrades
Agency | Service | Description | Launch Date |
|---|---|---|---|
N/A | N/A | N/A | N/A |
New Websites
Agency | Service | Description | Launch Date |
|---|---|---|---|
City and County of Honolulu | Honolulu Emergency Services Department | Redesigned the website using the WordPress platform. | 9/28/22 |
Retired Services
Agency | Service | URL | Retired Date |
|---|---|---|---|
N/A | N/A | N/A | N/A |
Executed Agreements (7)
All signed agreements can be found in the AHC document repository.
Agency | Service | Document | Signed Date |
|---|---|---|---|
Department of Land and Natural Resources – Division of Forestry and Wildlife | Hunter Education and Records Management System | PCR | 9/12/22 |
Department of Labor and Industrial Relations – Occupational Safety and Health | Online Payments | SOW | 8/8/22 |
Department of Business, Economic Development & Tourism – Creative Industries Division | Standard Film Permit | SOW | 8/8/22 |
County of Maui | eRecording Connection Agreement | Connection Agreement | 7/27/22 |
County of Maui | Liquor Permits | SOW | 7/20/22 |
Department of Accounting and General Services – State Procurement Office | Rate Change | MOU Amendment 1 | 7/18/22 |
Attorney General – Civil Recoveries Division | eRecording Connection Agreement | Connection Agreement | 7/13/22 |
Consolidated Balance: August 2022 (Unaudited)
Assets
$9,840,295
Members Equity
$4,198,441
Liabilities
$5,641,854
Total Liabilities & Shareholder Equity
$9,840,295
Conferences & Webinars Attended
Conference Name | Description | Dates Attended |
|---|---|---|
Hawaii Digital Government Summit 2022 | A one-day virtual event where attendees can connect with peers from the government and industry sectors. | 9/27/22 |
Unscheduled Downtime (0)
Time | Duration | Affected Sites | Comments |
|---|---|---|---|
N/A | N/A | N/A | N/A |
Hawaii.gov Portal Web Analytics
318,671 Visits
393,201 Unique Page Views
2 min 7 sec Average Visit Duration
48% Bounce Rate