If a customer has a question or problem while using one of our services, our team is available to help via telephone, email, or live chat from 7:45am to 4:30pm HST Monday – Friday, excluding state holidays.
Fielding an average of 4,500 requests monthly via emails, phone calls and online chats for 150+ services, our team surpasses the requirement set in our contract of returning calls within 1 business day.
Meet the team
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Bobby Bundac
Bobby is our Customer Service Manager and has been with Tyler Hawaii since May 2014. He is a vital part of our team, is thrilled to be with us and truly enjoys helping people.
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Norman Razon
Norman joined Tyler Hawaii in January 2016, coming to us with over 10 years of customer service experience. Norman is proud & happy to assist users engage with Hawaii government.
![](https://tylerhawaii.com/wp-content/uploads/photo-jamie.png)
Jamie Kinion
Jamie joined Tyler Hawaii in 2011 as a temp hire and soon moved to customer service where she has worked in a variety of roles throughout her career. She loves working with our partners and customers in every capacity she can.
Partner support
Questions, issues or compliments? All of our partners have a primary contact for each service that we host. We develop business continuity plans for various scenarios, enabling us to handle adversity quickly. A 24-hour emergency technical support line is also provided.