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Report to the Access Hawaii Committee

Portal Program Updates | October 7, 2021

Highlights

Unclaimed Property

Redesigned Unclaimed Property Search

  • Launch date: 8/16/21
  • Citizens can use this search to locate unclaimed property for themselves or their family members.
  • Types of property can include:
    • Contents of safe deposit boxes
    • Deposits held by utility companies,
    • Dormant savings and checking accounts
    • Insurance and medical refunds
    • Shares of stock
Visit Site
Visit Site

Hawaii Remote Work Pilot Project

  • Launch date: 8/11/21
  • We partnered with the Department of Business, Economic Development and Tourism to create content for the Hawaii Remote Work Project.
  • Users can find resources and opportunities to work remotely from Hawaii.
  • Companies can hire workers in Hawaii to work remotely for their business.
Visit Site
Visit Site
wma award

Honolulu Fire Department Wins 2nd Award

  • Launch date: 4/28/21
  • Award date: 9/3/21
  • Web Marketing Association – Government Standard of Excellence
Visit Site
Visit Site

Hawaii.gov Wins Platinum Award

  • Original launch date: 7/15/20
  • Award date: 8/12/21
  • Global Excellence Award – Platinum Award Winner
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Visit Site

News & Updates

  • Ongoing NIC Upgrades 2021
  • Migration to Amazon Web Services
  • Online Chat – December 2021
  • Reports Module – December 2021

Customer Service Summary

Top 10 Inquiries: June - August 2021

Rank
Service
June
July
August
Total
* includes login questions
1
State Camping
907
871
684
2,462
2
Professional & Vocational Licensing*
1,112
229
161
1,502
3
Hawaii Compliance Express
519
470
470
1,459
4
Medical Cannabis Registry*
315
361
570
1,246
5
Login Questions
445
320
345
1,110
6
Vital Records Ordering System
416
351
314
1,081
7
Electronic Marriage Registration System
314
302
301
917
8
Non-NIC Info
403
287
217
907
9
eTraffic
199
187
165
551
10
Motor Vehicle Registration Renewals
201
165
169
535

Financials: June - August 2021 (Unaudited)

Net income: $140,829

Consolidated Balance: January - August 2021 (Unaudited)

Assets

$8,314,793

Members Equity

$3,453,481

Liabilities

$4,861,312

Total Liabilities & Shareholder Equity

$8,314,793

Looking Forward

  • AG Collections
  • HACC 2021
  • Hawaii Virtual Digital Government Summit 2021
  • FY2021 Annual Report
  • FY2022-24 Roadmap and Strategic Plan

Contact Us

Picture of Burt Ramos

Burt Ramos

General Manager
bramos@egov.com
808-695-4616

Picture of Janet Pick

Janet Pick

Director of Operations
jpick@egov.com
808-695-4625

Picture of Zheng Fang

Zheng Fang

Director of Development
zfang@egov.com
808-695-4617

Appendix

Supporting information covering the period July 1, 2021 – September 30, 2021.

Press Releases

Honolulu Fire Department Website Wins Two Awards

September 27, 2021

The Honolulu Fire Department (HFD) was recently awarded with two top honors for its recent redesign of the official website at fire.honolulu.gov.

The Interactive Media Council recognized the HFD website with its highest honor, the Best in Class award for excellence in government. The judging consisted of various criteria, including design, usability, innovation in technical features, standards compliance and content. The HFD website achieved a perfect

Hawaii.gov Website Wins Platinum Global Excellence Award

August 24, 2021

The winners of the 2021 Global Excellence (GX) Awards have been announced and the Hawaii.gov website is the winner of a platinum award.

Serving as the official website for the State of Hawaii, the redesigned site makes it easy to find information curated for government, business, residents and visitors. The most popular page is a comprehensive list of all 120+ online government services offered throughout the

The Redesigned State of Hawaii Unclaimed Property Search is Now Available

August 16, 2021

NIC Hawaii and the Hawaii Department of Budget and Finance are pleased to announce the launch of the redesigned State of Hawaii Unclaimed Property Search.

The search is provided as a method for citizens to locate unclaimed property for themselves or their family members. Examples of types of unclaimed property include:  

Contents of safe deposit boxesDeposits held by utility companiesDormant savings and checking

Hawaii Remote Work Pilot Project Work Opportunities

August 12, 2021

The Department of Business, Economic Development and Tourism (DBEDT) and the Department of Labor and Industrial Relations (DLIR) announced the release of a new website that consolidates programs for residents seeking remote work opportunities and employers looking to hire Hawaii residents for remote work.

This new website, invest.hawaii.gov/remote, provides residents with direct links to partners of the Hawaii Remote Work Pilot Project and the local American Job Center (AJC). Registering

Conferences & Webinars Attended

Conference Name
Description
Dates Attended
Civil Beat: Tourism
IDEAS Live: Is Tourism Broken And Where Do We Go From Here?
07/28/21
GovTech Market Update: Budgets, Trends & Closing Out 2021
Actionable insights on the deals, opportunities, spending and budget trends shaping the market for the remainder of 2021 and into 2022.
08/11/21
TRUE Innovation: Innovation Framework – Ideas to Impact
The Innovation Framework provides a model for fostering creativity and innovation within organizations and communities.
08/19/21
Government & Civics
The mayors of Kauai, Honolulu, Maui and Hawaii counties spoke about the big issues impacting their jurisdictions.
08/19/21

New Services

Agency
Service
Launch Date
N/A
N/A
N/A

Service Upgrades

Agency
Description
Date Upgraded
Department of Budget & Finance – Unclaimed Property Division
The Unclaimed Property Search service, originally launched in 2008, was redesigned to be responsive, accessible, and easy to navigate. The service allows citizens to search for unclaimed property for themselves or their family members.
08/16/21
Department of Education
The DOE Waipahu Community Schools for Adults (WCSA) Online Registration and Payment System was updated to include the ability for users to purchase supplies online as part of enrollment or separately. Enhancements were also made to the Administrative module.
08/24/21

New Websites

Agency
Service
Launch Date
N/A
N/A
N/A

Retired Services

Agency
Service
URL
Retired Date
County of Hawaii
Online payments for the County of Hawaii Permitting Application
N/A
07/16/21

Executed Agreements

All signed agreements can be found in the AHC document repository.

Agency
Service
Document
Signed Date
City and County of Honolulu – Honolulu Emergency Services Department
Website Redesign
SOW
08/27/21

Unscheduled Downtime

Time
Duration
Affected Sites
Comments
07/22/21 at 2:33am
1h 30m
Limited sites: Criminal History Search, Covered Offender Search, Hawaii Integrated Justice Information Sharing (HIJIS) System, Traffic Abstract Service
Systemmetrics ISP network outage
08/18/21 at 2:26am
35m
Limited sites: Criminal History Search, Covered Offender Search, HIJIS
Systemmetrics ISP network outage
08/31/21 at 8:20am
4h
Services requiring external communication were impacted
Network issue with service provider (AWS) in our region

Web Analytics


   650,874 Visits

   758,995 Unique Page Views

   1 min 46 sec Average Visit Duration

   51% Bounce Rate

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