Report to the Access Hawaii Committee
Portal Program Updates | October 3, 2024
Highlights
Department of the Attorney General, Civil Recoveries Division - Online Auction
- Launched 9/12/24
- Users can view a wide selection of auction items anytime, from anywhere
- Seamless bidding experience; realtime notifications, secure online payments
- Easy Auction Management of dates, item descriptions, pricing for admins
Department of Land and Natural Resources, Hunter Education Division - Hunter Ed
- Launched 7/25/24
- Previous display of all hunts in one table made it harder for users to find open hunts
- Separated open hunts from those in progress
- Users can now quickly find and apply for open hunts
Judiciary - District Court Judge Evaluations
- Online 9/3/24 – 9/27/24
- The online judge evaluation provides attorneys with a convenient and easy method to complete the evaluation of 10 district court judges
- This online process results in a higher response rate
Single Sign-On Phase 2.2 Update
- This initiative is in support of the State’s move to a Single Sign-On (SSO) solution for online services
- Phase 2.2 is currently in progress to migrate 80+ eHawaii.gov services to use the State’s SSO login; expected completion in February 2025
- 54 services completed in test environment
- Group 4 (14 services) development in progress; expected completion in October 2024
- ForgeRock Ping Identity authentication development complete; testing in progress
Customer Service Summary
Top 10 Inquiries: July 2024 - August 2024
Rank | Service | July | August | Total | Percent | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Total Inquiries: 10,343 *includes login questions | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 | Vital Records Ordering System | 468 | 540 | 1,008
| 10% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | Diamond Head Park Reservations | 504 | 469 | 973 | 9% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Medical Cannabis Registry* | 418 | 477 | 895 | 9% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | Hawaii Compliance Express | 427 | 424 | 851 | 8% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | Login Questions | 352 | 373 | 725 | 7% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | State Camping | 423 | 300 | 723 | 7% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | Real Property Tax | 191 | 487 | 678 | 7% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | Miscellaneous | 198 | 251 | 449 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | Professional Vocational Licensing | 150 | 186 | 336 | 3% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | Electronic Marriage Registration System | 163 | 167 | 330 | 3% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11 | All Others | 1,638 | 1,737 | 3,375 | 33% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CXSuite
Customer Experience Feedback
11,391 Feedback submissions
Positive Experience
85%
User Ratings
Negative Experience
6%
User Ratings
Comments
3,556
Shared Opinions
Feedback Submissions by Month
Month | Positive | Neutral | Negative |
|---|---|---|---|
July 2024 | 3,971 | 314 | 242 |
August 2024 | 5,715 | 709 | 440 |
Financials: July 2024 - August 2024 (Unaudited)
- External Projects: 2
- External Revenue: July 2024 $42,303.88, Aug 2024 $24,951.83
- External Expenses: July 2024 $38,073.49, Aug 2024 $22,456.65
Looking Forward
- County of Hawaii – Transient Accommodations Tax Payments
- County of Hawaii – Police Department Website Redesign
Appendix
Supporting information covering the period July 1, 2024 – June 30, 2025.
Press Releases
No Press Releases at this time.
Awards
Agency | Service | Award Name | Date Received |
|---|---|---|---|
N/A | N/A | N/A | N/A |
New Services (2)
Agency | Service | Description | Launch Date |
|---|---|---|---|
Department of the Attorney General | AG Online Auction | The Attorney General Civil Recoveries Division’s Asset Forfeiture Program has transitioned from traditional in-person auctions to an innovative online auction platform, making it easier for the public to participate and bid on seized assets. | 9/12/24 |
Judiciary | Judicial District Court Judge Evaluation | The online judge evaluation provides attorneys with a convenient and easy method to complete the evaluation of 10 district court judges. This online process results in a greater response rate. | 9/3/24 –
9/27/24 |
Service Upgrades (1)
Agency | Service | Description | Launch Date |
|---|---|---|---|
Department of Land & Natural Resources – Hunter Education | HunterEd Application | Upgrade allowed the public to more easily select hunts accepting applications (open hunts) versus selecting hunts already in progress. | 7/25/24 |
Retired Services
Agency | Service | Retired Date |
|---|---|---|
N/A | N/A | N/A |
Executed Agreements (3)
All signed agreements can be found in the AHC document repository.
Agency | Service | Document | Signed Date |
|---|---|---|---|
Department of Business, Economic Development, & Tourism – Business Development & Support Division | Website Services | SOW Amendment | 9/23/24 |
County of Hawaii – Department of Finance | Transient Accommodations Tax Payments | SOW | 8/26/24 |
City and County of Honolulu – Office of the County Clerk | Legislative Document Access | SOW Amendment | 8/2/24 |
Conferences & Webinars Attended (1)
Conference Name | Description | Dates Attended |
|---|---|---|
Hawaii AI & Cloud Innovation Summit | This event brought together leaders and workers from Hawaiʻi’s public, private, defense, and non-profit sectors to explore how AI can change economies, businesses, and everyday life. | 8/21/2024 |
Unscheduled Downtime (1)
Time | Duration | Affected Site(s) | Comments |
|---|---|---|---|
7/9/24 at 7:57 pm | 10m | Various Services | Amazon Web Services Cloud Application Server Failure – Server automatically restarted onto new hardware and web services were online |
Hawaii.gov Portal Web Analytics
338,095 Visits
397,041 Unique Page Views
5 min 9 sec Average Visit Duration
48% Bounce Rate