Hawaiʻi Police Department Launches Redesigned Website
November 13, 2024
Report to the Access Hawaii Committee
Portal Program Updates | December 26, 2024
Highlights
County of Hawaii - Police Department Website Redesign
- Launched 11/12/24
- Built in WordPress
- Special features include:
- An event calendar & job board
- History of the Hawaii Police Department (HPD)
- K9s of HPD
- Police Memorial Wall and bios of fallen officers
SPO Conference
- Held 10/30/24
- Presentations of new ideas and training on the future of Procurement
- Opportunity to talk with Procurement Officers and participate in interactive events together
Hawaii Annual Code Challenge (HACC)
- Event date: 10/12/24– 11/16/24
- Our challenge for participants was to create an AI-powered chatbot to enable residents and visitors to more dynamically obtain information on the islands
- Congrats to all the winners!
Single Sign-On Phase 2.2 Update
- This initiative is in support of the State’s move to a Single Sign-On (SSO) solution for online services
- Phase 2.2 is currently in progress to migrate 80+ eHawaii.gov services to use the State’s SSO login; expected completion in February 2025
- Groups 1-4 (60 services) completed in test environment
- Group 5 development in progress
- ForgeRock Ping Identity authentication development and testing complete
- ForgeRock user interface design work in progress
Customer Service Summary
Top 10 Inquiries: September 2024 - October 2024
Rank | Service | September | October | Total | Percent | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Total Inquiries: 9,032 *includes login questions | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 | Vital Records Ordering System | 512 | 527 | 1,039
| 12% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | Medical Cannabis Registry* | 443 | 416 | 859 | 10% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Hawaii Compliance Express | 367 | 382 | 749 | 8% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | Login Questions | 370 | 348 | 718 | 8% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | State Camping | 318 | 321 | 639 | 7% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | Diamond Head Park Reservations | 296 | 297 | 593 | 6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | Miscellaneous | 228 | 171 | 399 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | Employee Retirement System | 159 | 181 | 340 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | Electronic Marriage Registration System | 181 | 157 | 338 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | Professional Vocational Licensing | 184 | 137 | 321 | 3% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11 | All Others | 1,485 | 1,552 | 3,037 | 34% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CXSuite
Customer Experience Feedback
4,702 Feedback submissions
Positive Experience
84%
User Ratings
Negative Experience
9%
User Ratings
Comments
1,828
Shared Opinions
Feedback Submissions by Month
Month | Positive | Neutral | Negative |
|---|---|---|---|
September 2024 | 1,589 | 140 | 185 |
October 2024 | 2,397 | 148 | 243 |
Financials: September 2024 - October 2024 (Unaudited)
- External Projects: 2
- External Revenue: September 2024 $148,314.73, October 2024 $165,956.46
- External Expenses: September 2024 $133,483.26, October 2024 $149,360.81
Looking Forward
- County of Hawaii – Transient Accommodations Tax Payments
- Hawaii Digital Government Summit
- Kauai County – Commercial Refuse Payments
Appendix
Supporting information covering the period July 1, 2024 – June 30, 2025.
Press Releases (1)
Awards
Agency | Service | Award Name | Date Received |
|---|---|---|---|
N/A | N/A | N/A | N/A |
New Services (3)
Agency | Service | Description | Launch Date |
|---|---|---|---|
County of Hawaii, Police Department | Police Website Redesign | This was a redesign of the Hawaii County Police Department website in the content management system WordPress. | 11/12/24 |
Department of the Attorney General | AG Online Auction | The Attorney General Civil Recoveries Division’s Asset Forfeiture Program has transitioned from traditional in-person auctions to an innovative online auction platform, making it easier for the public to participate and bid on seized assets. | 9/12/24 |
Judiciary | Judicial District Court Judge Evaluation | The online judge evaluation provides attorneys with a convenient and easy method to complete the evaluation of 10 district court judges. This online process results in a greater response rate. | 9/3/24 –
9/27/24 |
Service Upgrades (1)
Agency | Service | Description | Launch Date |
|---|---|---|---|
Department of Land & Natural Resources – Hunter Education | HunterEd Application | Upgrade allowed the public to more easily select hunts accepting applications (open hunts) versus selecting hunts already in progress. | 7/25/24 |
Retired Services
Agency | Service | Retired Date |
|---|---|---|
N/A | N/A | N/A |
Executed Agreements (4)
All signed agreements can be found in the AHC document repository.
Agency | Service | Document | Signed Date |
|---|---|---|---|
Department of Land & Natural Resources – Hunter Education Division | Hunter Education Records and Management System | Project Change Request | 10/1/24 |
Department of Business, Economic Development, & Tourism – Business Development & Support Division | Website Services | SOW Amendment | 9/23/24 |
County of Hawaii – Department of Finance | Transient Accommodations Tax Payments | SOW | 8/26/24 |
City and County of Honolulu – Office of the County Clerk | Legislative Document Access | SOW Amendment | 8/2/24 |
Conferences & Webinars Attended (3)
Conference Name | Description | Dates Attended |
|---|---|---|
Hawaii Annual Code Challenge | HACC connects our community and challenges Hawaii youth to creatively provide solutions for government and public interactions. Tyler participated both as a HACC sponsor and a challenge sponsor. | 10/12/2024 – 11/16/2024 |
State Procurement Conference | The event featured engaging speakers, introduction of SPO staff, and valuable networking opportunities. Tyler met state and county agency attendees and discussed ways to help meet their needs. | 10/30/2024 |
Hawaii AI & Cloud Innovation Summit | This event brought together leaders and workers from Hawaiʻi’s public, private, defense, and non-profit sectors to explore how AI can change economies, businesses, and everyday life. | 8/21/2024 |
Unscheduled Downtime (1)
Time | Duration | Affected Site(s) | Comments |
|---|---|---|---|
7/9/24 at 7:57 pm | 10m | Various Services | Amazon Web Services Cloud Application Server Failure – Server automatically restarted onto new hardware and web services were online |
Hawaii.gov Portal Web Analytics
547,171 Visits
642,282 Unique Page Views
5 min 3 sec Average Visit Duration
48% Bounce Rate