Report to the Access Hawaii Committee
Portal Program Updates | August 22, 2025
Activity Recap
Department of Transportation - Airport Payments
- Launch date: 07/21/25
- Payment integration that allows Credit Card payments for airport personnel when renewing their badges.
- Previous payments accepted was Cash or Paper Check only.
Motor Vehicle Registration Renewals - Road Usage Charge
- Launch date: 07/18/25
- Benefits to agency
- New application programming interface is more reliable with the capability to handle high volume real time requests
- Makes troubleshooting issues much easier to discover and fix
- Provides electric vehicle drivers with flexible ways to pay Hawaii’s road usage charge, a new per-mile fee for EV owners
- Benefits to users
- Stable Motor Vehicle Registration Renewal system
- Allows out-of-state users to renew online
Customer Service Summary
Top 10 Inquiries: May 2025 - June 2025
Rank | Service | May | June | Total | Percent | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Total Inquiries: 10,704 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 | Vital Records Ordering System | 733 | 771 | 1504 | 14% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | MyHawaii Single Sign On | 665 | 708 | 1373 | 13% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Diamond Head Park Reservations | 521 | 549 | 1070 | 10% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | Hawaii Compliance Express | 483 | 466 | 949 | 9% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | State Camping | 386 | 338 | 724 | 7% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | Medical Cannabis Registry | 363 | 326 | 689 | 6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | Miscellaneous | 262 | 216 | 477 | 6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | Employee Retirement System
| 190 | 216 | 406 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | Electronic Marriage Registration System | 156 | 165 | 321 | 3% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | Professional Vocational Licensing | 109 | 171 | 280 | 3% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11 | All Others | 1,373 | 1,541 | 2,914 | 25% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CXSuite
Customer Experience Feedback
3,097 Feedback submissions
Positive Experience
75%
User Ratings
Negative Experience
17%
User Ratings
Comments
3,097
Shared Opinions
Feedback Submissions by Month
Month | Positive | Neutral | Negative |
|---|---|---|---|
May 2025 | 1,160 | 101 | 282 |
June 2025 | 1,182 | 103 | 269 |
Financials: May 2025 - June 2025 (Unaudited)
- External Services: 13
- External Revenue: May 2025 $287,285, June 2025 $347,135
- External Expenses: May 2025 $258,557, June 2025 $312,422
Looking Forward
Upcoming:
- Department of Health Medical Cannabis Registry – Caregiver Patient Increase
- Department of Health Medical Cannabis Registry – Expansion of Qualifying Conditions
- State Procurement Office Hawaii Compliance Express – Internal Revenue Service Compliance Update
Appendix
Supporting information covering the period July 1, 2024 – June 30, 2025.
Press Releases (4)
Hawaiʻi Police Department Launches Redesigned Website
November 13, 2024
Adopt a Family 2023
December 8, 2023
School Facilities Authority Launches Redesigned Website
July 26, 2023
Awards (4)
Agency | Service | Award Name | Date Received |
|---|---|---|---|
Department of Business, Economic Development, & Tourism, Hawaii Technology Development Corporation (HTDC) | HTDC Website Redesign | Communicator Award – Award of Distinction | 05/14/25 |
County of Hawaii, Police Department | Hawaii Police Department Website Redesign | Hermes Award – GOLD | 04/16/25 |
Department of Business, Economic Development, & Tourism, Hawaii Technology Development Corporation (HTDC) | HTDC Website Redesign | Horizon Interactive Award – GOLD | 01/21/25 |
County of Hawaii, Police Department | Hawaii Police Department Website Redesign | Global Excellence Award – GOLD | 12/02/24 |
New Services (7)
Agency | Service | Description | Launch Date |
|---|---|---|---|
Judiciary | Judicial Family Court Judge Evaluation | The online judge evaluation provides attorneys with a convenient and easy method to complete the evaluation of 14 family court judges. This online process results in a greater response rate. | 05/06/25 –
05/30/25 |
County of Kauai | County of Kauai Department of Water Website Redesign | This project was to redesign the Kauai Department of Water website in the content management system WordPress. | 03/24/25 |
County of Hawaii | County of Hawaii Transient Accommodations Tax Payments | The new online TAT payment system allows guest and logged-in users to make payments and access their history seamlessly. The agency can also export reports to improve operational efficiency. | 01/13/25 |
County of Kauai, Solid Waste Division | County of Kauai Commercial Refuse Payments | This service allows County of Kauai Commercial Refuse customers to review their invoices, complete payments, and track their payment history online. | 11/18/24 |
County of Hawaii, Police Department | Police Website Redesign | This was a redesign of the Hawaii County Police Department website in the content management system WordPress. | 11/12/24 |
Department of the Attorney General | AG Online Auction | The Attorney General Civil Recoveries Division’s Asset Forfeiture Program has transitioned from traditional in-person auctions to an innovative online auction platform, making it easier for the public to participate and bid on seized assets. | 09/12/24 |
Judiciary | Judicial District Court Judge Evaluation | The online judge evaluation provides attorneys with a convenient and easy method to complete the evaluation of 10 district court judges. This online process results in a greater response rate. | 09/03/24 –
09/27/24 |
Service Upgrades (7)
Agency | Service | Description | Launch Date |
|---|---|---|---|
Honolulu City & County Office of the City Clerk | Honolulu Legislative Document Access | Added a new notification to track specific bills/resolutions, other notification and search enhancements, and pre-formatted reports for the public. Improved administrative document management, and provided custom reports and more testimony viewing capabilities and reports to Council members and staff. | 05/01/25 |
Enterprise Technology Services | Single Sign-On Support | myHawaii is a centralized single sign-on service that provides both authentication and authorization for enterprise applications | 04/06/25 |
Department of Business, Economic Development & Tourism | Invest Hawaii Website Redesign | Collaborated with vendor Becker Communications to launch a new version of the invest.hawaii.gov website and migrate the site into Pantheon. We also migrated in the additional subsite, Made in Hawaii, to the new site. | 03/25/25 |
Department of Transportation | DOT Online Auction | Upgrade improves look and feel of site, as well as adding auction management features | 03/24/25 |
Hawaii State Procurement Office | SPO Online Auction | Upgrade improves look and feel of site, as well as adding auction management features | 03/24/25 |
Department of Land & Natural Resources – Hunter Education | HunterEd Application | Upgrade improves accuracy of duplicate hunter reports. | 10/17/24 |
Department of Land & Natural Resources – Hunter Education | HunterEd Application | Upgrade allowed the public to more easily select hunts accepting applications (open hunts) versus selecting hunts already in progress. | 07/25/24 |
Retired Services (2)
Agency | Service | Retired Date |
|---|---|---|
Department of Land and Natural Resources, Division of State Parks | Special Use Permits System | 03/03/25 |
Office of the Attorney General, Hawaii Criminal Justice Data Center | Sex Offender Information Management System | 11/22/24 |
Executed Agreements (11)
All signed agreements can be found in the AHC document repository.
Agency | Service | Document | Signed Date |
|---|---|---|---|
Department of Health – Office of Medical Cannabis Control and Regulation | Medical Cannabis Registry | SOW Amendment | 06/13/25 |
Office of the Attorney General, Hawaii Criminal Justice Data Center | Hawaii Criminal Justice Data Center | Fee Amendment | 06/09/25 |
County of Kauai – Department of Finance | Online Property Tax Payments | SOW Amendment | 06/06/25 |
County of Hawaii – Department of Liquor Control | Licensing & Permitting Application | SOW Amendment | 04/29/25 |
Department of Transportation – Airports Division | Payment Processing | SOW | 01/07/25 |
Department of Accounting & General Services – State Procurement Office | Online Auction System | SOW Amendment | 12/30/24 |
Department of Transportation – Airports Division | Online Auction System | SOW Amendment | 12/30/24 |
Department of Land & Natural Resources – Hunter Education Division | Hunter Education Records and Management System | Project Change Request | 10/01/24 |
Department of Business, Economic Development, & Tourism – Business Development & Support Division | Website Services | SOW Amendment | 09/23/24 |
County of Hawaii – Department of Finance | Transient Accommodations Tax Payments | SOW | 08/26/24 |
City and County of Honolulu – Office of the County Clerk | Legislative Document Access | SOW Amendment | 08/02/24 |
Conferences & Webinars Attended (5)
Conference Name | Description | Dates Attended |
|---|---|---|
WiRE | Women in Renewable Energy
| 06/23/2025 |
Tyler Connect 2025 | Our annual Tyler Connect user conference is essential to our mission of empowering the public sector to help create safer, stronger communities. | 05/11/2025 – 05/14/2025 |
Hawaii Digital Government Summit | The Hawaii Digital Government Summit provides the opportunity for attendees to connect with peers from the government and industry sectors in-person to share ideas, best practices, and technology trends. | 12/04/2024 |
Hawaii Annual Code Challenge | HACC connects our community and challenges Hawaii youth to creatively provide solutions for government and public interactions. Tyler participated both as a HACC sponsor and a challenge sponsor. | 10/12/2024 – 11/16/2024 |
State Procurement Conference | The event featured engaging speakers, introduction of SPO staff, and valuable networking opportunities. Tyler met state and county agency attendees and discussed ways to help meet their needs. | 10/30/2024 |
Hawaii AI & Cloud Innovation Summit | This event brought together leaders and workers from Hawaiʻi’s public, private, defense, and non-profit sectors to explore how AI can change economies, businesses, and everyday life. | 08/21/2024 |
Unscheduled Downtime (2)
Time | Duration | Affected Site(s) | Comments |
|---|---|---|---|
04/08/25 at 8:50 am | ~1h 30m | Various Services | High Load on Oracle Database server, identified culprit and disabled |
07/09/24 at 7:57 pm | 10m | Various Services | Amazon Web Services Cloud Application Server Failure – Server automatically restarted onto new hardware and web services were online |
Hawaii.gov Portal Web Analytics
1,441,123 Visits
1,706,841 Unique Page Views
4 min 27 sec Average Visit Duration
47% Bounce Rate