Hawaiʻi Police Department Launches Redesigned Website
November 13, 2024
Report to the Access Hawaii Committee
Portal Program Updates | April 3, 2025
Activity Recap
Department of Transportation - Online Auction
- Launched 3/24/25
- Upgrade to existing Auction website
- Special features include:
- New look
- Re-Auction feature
- Admin user can cancel bids
- Ability to add link to video
State Procurement Office - Online Auction
- Launched 3/24/25
- Upgrade to existing Auction website
- Special features include:
- New look
- Re-Auction feature
- Admin user can cancel bids
- Ability to add link to video
County of Kauai - Department of Water Website Redesign
- Launch date: 3/24/25
- Built in WordPress
- Special features include:
- A dedicated page for service outages
- Water conservation tips
- Water quality reports
- FAQs
County of Hawaii – Transient Accommodations Tax Payments
- Launch date: 1/13/25
- Benefits to users include:
- Flexible payment options
- Easy access to payment history
- User-friendly interface
- Payment reconciliation using Hawaii Standard Time
Single Sign-On Phase 2.2 Update
- This initiative is in support of the State’s move to a Single Sign-On (SSO) solution for online services
- Phase 2.2 is currently in progress to migrate 80+ eHawaii.gov services to use the State’s SSO login
- All SSO integration changes completed in test environment for portal services
- Customer Support contract executed
- SSO go live on track for April 6, 2025
Customer Service Summary
Top 10 Inquiries: January 2025 - February 2025
Rank | Service | January | February | Total | Percent | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Total Inquiries: 9,840 *includes login questions | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 | Vital Records Ordering System | 592 | 572
| 1164
| 12% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | Diamond Head Park Reservations | 486 | 500 | 986 | 10% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Login Questions | 392 | 358 | 750 | 8% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | Hawaii Compliance Express | 364 | 348 | 712 | 7% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | State Camping | 362 | 337 | 699 | 7% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | Medical Cannabis Registry* | 375 | 318 | 693 | 7% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | Real Property Tax | 134 | 350 | 484 | 5% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | Miscellaneous | 214
| 217 | 431 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | Employee Retirement System | 181 | 180 | 361 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | Non-Tyler Hawaii | 157 | 142 | 299 | 3% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11 | All Others | 1,694 | 1,567 | 3,261 | 33% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CXSuite
Customer Experience Feedback
8,837 Feedback submissions
Positive Experience
86%
User Ratings
Negative Experience
7%
User Ratings
Comments
3,034
Shared Opinions
Feedback Submissions by Month
Month | Positive | Neutral | Negative |
|---|---|---|---|
January 2025 | 3,216 | 199 | 233 |
February 2025 | 4,365 | 448 | 376 |
Financials: January 2025 - February 2025 (Unaudited)
- External Services: 10
- External Revenue: January 2025 $158,003, February 2025 $162,244
- External Expenses:January 2025 $142,202, February 2025 $146,020
Looking Forward
- SSO Implementation
- Department of Transportation – Airport Payments
- Honolulu Legislative Documents
- Motor Vehicle Renewals – Road Usage
Appendix
Supporting information covering the period July 1, 2024 – June 30, 2025.
Press Releases (1)
Awards (2)
Agency | Service | Award Name | Date Received |
|---|---|---|---|
Department of Business, Economic Development, & Tourism – Hawaii Technology Development Corporation (HTDC) | HTDC Website Redesign | Horizon Interactive Award – GOLD | 1/21/25 |
County of Hawaii, Police Department | Hawaii Police Department Website Redesign | Global Excellence Award – GOLD | 12/02/24 |
New Services (6)
Agency | Service | Description | Launch Date |
|---|---|---|---|
County of Kauai | County of Kauai Department of Water Website Redesign | This project was to redesign the Kauai Department of Water website in the content management system WordPress. | 3/24/25 |
County of Hawaii | County of Hawaii Transient Accommodations Tax Payments | The new online TAT payment system allows guest and logged-in users to make payments and access their history seamlessly. The agency can also export reports to improve operational efficiency. | 1/13/25 |
County of Kauai, Solid Waste Division | County of Kauai Commercial Refuse Payments | This service allows County of Kauai Commercial Refuse customers to review their invoices, complete payments, and track their payment history online. | 11/18/24 |
County of Hawaii, Police Department | Police Website Redesign | This was a redesign of the Hawaii County Police Department website in the content management system WordPress. | 11/12/24 |
Department of the Attorney General | AG Online Auction | The Attorney General Civil Recoveries Division’s Asset Forfeiture Program has transitioned from traditional in-person auctions to an innovative online auction platform, making it easier for the public to participate and bid on seized assets. | 9/12/24 |
Judiciary | Judicial District Court Judge Evaluation | The online judge evaluation provides attorneys with a convenient and easy method to complete the evaluation of 10 district court judges. This online process results in a greater response rate. | 9/3/24 –
9/27/24 |
Service Upgrades (4)
Agency | Service | Description | Launch Date |
|---|---|---|---|
Department of Transportation | DOT Online Auction | Upgrade improves look and feel of site, as well as adding auction management features | 3/24/25 |
Hawaii State Procurement Office | SPO Online Auction | Upgrade improves look and feel of site, as well as adding auction management features | 3/24/25 |
Department of Land & Natural Resources – Hunter Education | HunterEd Application | Upgrade improves accuracy of duplicate hunter reports. | 10/17/24 |
Department of Land & Natural Resources – Hunter Education | HunterEd Application | Upgrade allowed the public to more easily select hunts accepting applications (open hunts) versus selecting hunts already in progress. | 7/25/24 |
Retired Services (2)
Agency | Service | Retired Date |
|---|---|---|
Department of Land and Natural Resources, Division of State Parks | Special Use Permits System | 3/3/25 |
Office of the Attorney General, Hawaii Criminal Justice Data Center | Sex Offender Information Management System | 11/22/24 |
Executed Agreements (7)
All signed agreements can be found in the AHC document repository.
Agency | Service | Document | Signed Date |
|---|---|---|---|
Department of Accounting & General Services – State Procurement Office | Online Auction System | SOW Amendment | 12/30/24 |
Department of Transportation – Airports Division | Online Auction System | SOW Amendment | 12/30/24 |
Department of Transportation – Airports Division | Payment Processing | SOW | 1/7/25 |
Department of Land & Natural Resources – Hunter Education Division | Hunter Education Records and Management System | Project Change Request | 10/1/24 |
Department of Business, Economic Development, & Tourism – Business Development & Support Division | Website Services | SOW Amendment | 9/23/24 |
County of Hawaii – Department of Finance | Transient Accommodations Tax Payments | SOW | 8/26/24 |
City and County of Honolulu – Office of the County Clerk | Legislative Document Access | SOW Amendment | 8/2/24 |
Conferences & Webinars Attended (4)
Conference Name | Description | Dates Attended |
|---|---|---|
Hawaii Digital Government Summit | The Hawaii Digital Government Summit provides the opportunity for attendees to connect with peers from the government and industry sectors in-person to share ideas, best practices, and technology trends. | 12/4/2024 |
Hawaii Annual Code Challenge | HACC connects our community and challenges Hawaii youth to creatively provide solutions for government and public interactions. Tyler participated both as a HACC sponsor and a challenge sponsor. | 10/12/2024 – 11/16/2024 |
State Procurement Conference | The event featured engaging speakers, introduction of SPO staff, and valuable networking opportunities. Tyler met state and county agency attendees and discussed ways to help meet their needs. | 10/30/2024 |
Hawaii AI & Cloud Innovation Summit | This event brought together leaders and workers from Hawaiʻi’s public, private, defense, and non-profit sectors to explore how AI can change economies, businesses, and everyday life. | 8/21/2024 |
Unscheduled Downtime (1)
Time | Duration | Affected Site(s) | Comments |
|---|---|---|---|
7/9/24 at 7:57 pm | 10m | Various Services | Amazon Web Services Cloud Application Server Failure – Server automatically restarted onto new hardware and web services were online |
Hawaii.gov Portal Web Analytics
1,050,499 Visits
1,239,892 Unique Page Views
4 min 48 sec Average Visit Duration
47% Bounce Rate