Report to the Access Hawaii Committee
Portal Program Updates | October 1, 2026
Activity Recap
Web Content Accessibility Guidelines (WCAG) 2.1 AA Update
- Accessibility Template Fixes for all Portal Services
- 81 / 162 Total Completed To Date (50%)
- 42 / 162 Services that are not applicable because the services will be retired, replaced with an accessible version, no change needed as they are internal services, low/no usage or Kala integration only (26%)
- 76% Total progress completion to date
- On track for April 2027 completion
Attorney General - Sex Offender and Other Covered Offender Search Phase 3
- Launch date: 09/21/26
Provides additional search options and improves how searches and their results are displayed.
Department of Business, Economic Development and Tourism - Hawaii Made Website Redesign
- Launch date: 09/17/26
DBEDT consulted with stakeholders to design a new logo and color palette. The site was updated to match the new look and feel.
County of Hawaii - Transient Vacation Rentals Payment Processing
- Launch date: 09/01/26
Integrates payment processing with the Transient Vacation Rentals platform and supports secure processing of registration and renewal payments and provides transaction reporting tools.
Judiciary - Appellate Court Judge Evaluation
- Launch date: 06/02/26
- Benefits to agency
- Supports the Judiciary’s commitment to improving judicial performance
- Provides judges with constructive feedback for professional development
- Ensures a confidential and unbiased evaluation process via a third-party (Tyler Hawaii)
- Benefits to users
- Offers attorneys a structured opportunity to share their direct experiences with judges
- Enhances transparency and accountability within the judicial system
- Encourages meaningful participation in shaping judicial performance
Customer Service Summary
Top 10 Inquiries: July 2026 - August 2026
Rank | Service | July | August | Total | Percent | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Total Inquiries: 8,487 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 | Miscellaneous | 831 | 621 | 1,452 | 17% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | Hawaii Compliance Express | 645 | 526 | 1,171 | 14% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Diamond Head Park Reservations | 161 | 650 | 811 | 10% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | MyHawaii Single Sign On | 422 | 319 | 741 | 9% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | Vital Records Ordering System | 357 | 311 | 668 | 8% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | Medical Cannabis Registry | 358 | 271 | 629 | 7% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | Real Property Tax Payments | 153 | 352 | 505 | 6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | Payment Platform | 237 | 247 | 484 | 6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | Waianapanapa Park Reservations | 178 | 186 | 364 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | Hawaii County Camping Reservations | 89 | 74 | 163 | 2% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11 | All Others | 844 | 655 | 1,499 | 17% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CXSuite
Customer Experience Feedback
10,851 Feedback submissions
Positive Experience
76%
User Ratings
Negative Experience
13%
User Ratings
Comments
3,761
Shared Opinions
Feedback Submissions by Month
Month | Positive | Neutral | Negative |
|---|---|---|---|
July 2026 | 2,999 | 421 | 566 |
August 2026 | 5,292 | 690 | 883 |
Financials
- External Services: 13
- External Revenue: July 2026 $157.349, August 2026 $153,420
- External Expenses: July 2026 $141,614, August 2026 $138,078
Looking Forward
- Maui County – Transient Accommodations Tax Payment Processing
- Judiciary – Family Court Judge Evaluation
Appendix
Supporting information covering the period July 1, 2026 – June 30, 2027.
New Services (2)
Agency | Service | Description | Launch Date |
|---|---|---|---|
County of Hawaii | Transient Vacation Rentals | Provides secure payment processing for Transient Vacation Rental registration and renewal payments, along with transaction reporting tools for County staff. | 09/01/26 |
Judiciary | Judge Evaluation | Provides attorneys with a convenient online method to evaluate judges, helping streamline the evaluation process and increase response rates. | 06/02/26 (For FY26) |
Service Upgrades (2)
Agency | Service | Description | Launch Date |
|---|---|---|---|
Attorney General | Sex Offender and Other Covered Offender Search | Expands search options and improves the presentation and usability of search results, making it easier for users to find relevant offender information. | 09/21/26 |
Department of Business, Economic Development and Tourism | Hawaii Made Website Redesign | New logo and color palette was created and updated to match the new look and feel. | 09/17/26 |
Retired Services (2)
Agency | Service | Retired Date |
|---|---|---|
City and County of Honolulu | YouthBuild | 09/09/26 |
Department of Commerce and Consumer Affairs | Business Registration Services | 07/02/26 |
Executed Agreements (2)
All signed agreements can be found in the AHC document repository.
Agency | Service | Document | Signed Date | Department of Business, Economic Development & Tourism | Tax Credit Hub | SOW Amendment 2 | 08/07/26 |
|---|---|---|---|
Department of Business, Economic Development & Tourism | Standard Film Permits | SOW | 08/07/26 |
Conferences & Webinars Attended (1)
Conference Name | Description | Dates Attended |
|---|---|---|
Hawaii Digital Government Summit | The Hawaii Digital Government Summit provides the opportunity for attendees to connect with peers from the government and industry sectors in-person to share ideas, best practices, and technology trends. | 09/17/2026 |
Unscheduled Downtime
Time | Duration | Affected Site(s) | Comments |
|---|---|---|---|
N/A | N/A | N/A | N/A |
Hawaii.gov Portal Web Analytics
212,824 Visits
401,100 Unique Page Views
2 min 12 sec Average Visit Duration
59% Bounce Rate