Digital government is moving forward at an accelerated pace and Hawaii continues as a leader in access to digital government services. Our 25-year partnership provides purpose driven technology solutions to Hawaii’s citizens, businesses and our government partners. This report highlights the eHawaii.gov program’s ongoing success stories, particularly in the areas of payments, electronic procurement, licensing & permitting, and website design and accessibility.
The past twelve months show how Hawaii’s digital government growth comes from intentional conversations, cooperation, and collaborations.
Years of Partnership
Online Services
New/Updated Services
Today, the eHawaii.gov portal program provides 160 online services. We launched 14 new services and major updates in FY2025. The breakdown of program services by department is provided in Table 1 below. The Department of Land and Natural Resources (DLNR) leverages the portal most broadly, with 28 services. The County of Hawaii, Department of Commerce and Consumer Affairs (DCCA), the Department of Health (DOH), the Department of the Attorney General (AG), the Department of of Business, Economic Development & Tourism (DBEDT), the Hawaii State Judiciary (JUD) and County of Kauai each have 10 or more services via this program.
The information in this report covers the time period from July 1, 2024 to June 30, 2025.
Table 1: Number of Services by Department
*Services include online applications and WordPress websites
**This includes services such as our eHawaii.gov single sign-on service, payment processing service, the portal website, the Access Hawaii Committee website, and others.
Throughout FY2025, Tyler Hawaii’s customer service team worked over 7,900 hours to support Hawaii citizens, businesses, visitors, and State and County agencies. Averaging 4,947 interactions each month, the team handled inquiries and questions via phone, online chat, and email.
Interactions grew during the 2025 fiscal year, as many local citizens and visitors availed themselves of the upgraded online auction platform as well as the new transient accommodations tax payments site.
In addition to service upgrades, new services, and providing superior customer service and financial services, Tyler Hawaii continued major system upgrades in FY2025. We collaborated closely with the Office of Enterprise Technology Services (ETS) on the statewide single sign on (SSO) initiative launched on April 6th, 2025.
As we move forward with the eHawaii.gov program, we look to broaden our portfolio of services by offering access to Tyler Technologies’ successful engagements and fully developed software platforms for government services.