A total of 11 services were launched as new services or with major upgrades this year. Of these, 4 were transaction-based funded, 4 were fixed rate projects, and 3 were no cost.
Table 7: Count of New/Upgraded/Retired Services
7 New Services
Tax Credit Hub
Department of Business, Economic Development & Tourism – Creative Industries Division
Launch Date: 10/25/23
Description: This service allows film production companies to apply for tax credits online and for DBEDT staff to review the submissions, certify the tax credits, provide the final certification letter, and generate reports.
Reservation and Access Management System
Department of Land & Natural Resources – Division of State Parks
Launch Date: 11/30/23
Description: The State hiking and parking reservation system for individual visitors and Public Utility Commission tour operators was enhanced to include Wai’ānapanapa (Maui County).
Tree Seedling Payments
Department of Land and Natural Resources – Division of Forestry & Wildlife
Launch Date: 11/30/23
Description: This service will be used by DOFAW to charge customers for purchases of Tree Seedlings.
PhonePay Interactive Voice Response
Tyler Hawaii
Launch Date: 1/2/24
Description: The PhonePay Interactive Voice Response system allows citizens to make payments over-the-phone for government services. It offers a configurable workflow and customized scripting with automated prompts. It is currently implemented for Honolulu Real Property Tax payments.
Judicial Circuit Court Judge Evaluation
Judiciary
Launch Date: 2/6/24 – 3/1/24
Description: The online judge evaluation provides attorneys with a convenient and easy method to complete the evaluation of 10 circuit court judges. This online process results in a greater response rate.
Family Court Judge Evaluation
Judiciary
Launch Date: 4/2/24 – 4/26/24
Description: The online judge evaluation provides attorneys with a convenient and easy method to complete the evaluation of 9 family court judges. This online process results in a greater response rate.
Hawaii Technology Development Corporation Website Redesign
Department of Business, Economic Development & Tourism – Hawaii Technology Development Corporation
Launch Date: 6/18/24
Description: Redesigned the HTDC website in the content management system WordPress. Highlights include a “dark mode” website design, job board, event calendar, and an appointment scheduling tool for free legal services.
4 Upgraded Services
eBench Warrants Web Interface
City and County of Honolulu – Honolulu Police Department (HPD)
Launch Date: 10/12/23
Description: The existing eBW web service was enhanced to add Warrant Status, Bail Amount, and Ordered Date as query parameters so HPD can perform more targeted searches.
Tax Credit Hub Phase II
Department of Business, Economic Development & Tourism – Creative Industries Division
Launch Date: 2/9/24
Description: A second form called the Hawaii Production Report was brought online. This allows Film Companies to complete their Tax Credit application for productions filmed in Hawaii.
HIePRO
State Procurement Office
Launch Date: 2/15/24
Description: The procedures for price list/vendor lists were not previously in HIePRO. Therefore, all the reporting and payments were done manually outside the system by vendors, agencies, and Tyler Hawaii. Now everything can be done within HIePRO. Agencies can mark an award as a PL/VL award. Vendors can upload their quarterly reports on the award in HIePRO.
Namechange Application
Office of the Lieutenant Governor
Launch Date: 4/23/24
Description: A third form, Change of Name for Minor by Both Parents, was brought online. This will make it easier for submitters to ensure they have included all required information, and will assist administrators in reviewing the documents.
4 Retired Services
The following 4 services were retired from use during fiscal year 2024:
Table 8: Retired Services