Transaction Funded Model (Self-Funded)
When a State or County agency works with Tyler Hawaii to develop a new service using the transaction funded model, there is no upfront cost for development. Tyler Hawaii and the agencies collaborate to come up with sustainable solutions. Tyler Hawaii absorbs the risk and cost of developing the service in return for future revenue over the lifecycle of the service to recover costs and maintain and support the service.
Tyler Hawaii generates revenue through service fees that are added on to the online services we build. These fees can be passed to the fee payer or absorbed in part or whole by the agency. Sometimes our services make an existing paper form available online. Other times we come up with innovative solutions that never existed before, such as Hawaii Compliance Express, which integrates a process involving multiple State agencies into one online solution. The idea of eGovernment is not simply to make existing procedures have electronic analogs. We work with the agency to find ways to streamline existing processes, making the whole system more efficient.
Tyler Hawaii maintains each of the services we develop over the lifecycle of that service. This means the agencies pay no fees for software licensing, operating system upgrades, and security scans. Tyler Hawaii staffs a full team of customer service representatives and takes calls, emails, and instant messages at no cost to the agencies for services funded under the self-funded model. Finally, Tyler Hawaii provides outreach support for our services, assisting with education, training, and marketing efforts to drive awareness and adoption of the services. You may have seen examples like the annual report email reminders (DCCA Business Registration, Hawaii eProcurement System, Kauai Real Property Tax Payments, and others), videos, training, community meetings, industry meetings, posters, and business cards. The transaction funded model is a flexible funding model that works for government, businesses, and citizens in the following manner:
- Modest efficiency or transaction fees are applied to a limited number of services, which cover the cost of building, maintaining, and expanding the entire digital government platform at no cost to government.
- Transaction fees create a sustainable funding stream to support long-term digital government growth.
- Funding from this small number of fee services supports enterprise-wide digital government expansion. With this funding source established, many digital government services are then provided at no cost, or significantly reduced cost, to users.
- The ongoing funding source is reinvested in building more new services. Reinvestment examples include collaborative efforts to propose and build new self-funded and discounted/no cost systems, maintain and upgrade existing services, meet security and compliance requirements, and participate in conversations with the community, policy makers, and agency directors.
- Tyler Hawaii is paid only when digital government services are used, so a strong natural incentive exists to build, deploy and market services that the community wants and needs.
- Strong central government sets the digital government strategy, establishes priorities, sets efficiency fees, and maintains data control.
Time and Materials
When transaction fees are not feasible, Tyler Hawaii can still offer services with our contract hourly development rates. In most cases, this funding model is used when an agency wants to develop an online service that has an existing funding model (i.e. federal grants) or the service doesn’t generate any revenue but requires significant development and maintenance. The Department of Land and Natural Resources, Department of Labor and Industrial Relations, and Department of the Attorney General are some of the agencies who have leveraged this funding model.
Hybrid Funding Model
A hybrid approach combines the transaction funded and time and materials models. There are development costs, however, they are discounted as there is also a transaction funded component to the application. This may be used when there are transactions, but the volume may not be enough to cover the entire costs of developing or maintaining the service.
Hosting
Some agencies leverage our hosting services for website hosting or Tyler Hawaii developed web applications that have no revenue base. In certain scenarios, an agency may already have an application developed that only needs hosting service to continue providing service to the public.
No Cost Projects
Tyler Hawaii also develops some applications entirely at no cost where appropriate. Most of these applications have no way to generate revenue. Tyler Hawaii recovers its costs for development, deployment, hosting, and maintenance through portal administration fees from other self-funded services.
The Access Hawaii Committee collaborates with Tyler Hawaii in determining which services will be provided at no cost to the State or County agency. These types of applications generally have a high public value or dramatically enhance public safety. Some examples include: Hawaii sex offender search, unclaimed property search, and the state calendar for posting public meeting and events. Below is a list of the 21 no cost services provided by Tyler Hawaii:
- Access Hawaii Committee – AHC website
- Access Hawaii Committee Document Repository
- AG – HCJDC – Covered Offenders Search
- Budget and Finance – Unclaimed Property Search
- City and County of Honolulu – Work Hawaii Division – Youth Build Website
- DAGS – OIP – State Calendar
- DCCA – BREG – Agent Search
- DCCA – BREG – Officer Search
- GOV – Boards & Commissions Online Application
- GOV – State portal website
- Judiciary – eBench Warrants
- Judiciary – Policy & Planning – Judge Evaluations
- Judiciary – Volunteers in Public Service
- Tyler Hawaii – CXsuite
- Tyler Hawaii – Invoicing System
- Tyler Hawaii – Kala Payment Module
- Tyler Hawaii – Kala Refund Module
- Tyler Hawaii – (Lala) Single Sign-On Service
- Tyler Hawaii – Online Subscriber Form
- Tyler Hawaii – Payment Platform
- Tyler Hawaii – Interactive Voice Response System
The vast majority of the portal’s funding is from transaction funded applications. Without that base of resources, the portal would not be able to offer these no cost services and some discounted services to the State and County agencies and citizens.