Digital government is moving forward at an accelerated pace and Hawaii continues as a leader in access to digital government services. Our 24-year partnership provides purpose driven technology solutions to Hawaii’s citizens, businesses and our government partners. This report highlights the eHawaii.gov program’s ongoing success stories, particularly in the areas of payments, electronic procurement, licensing & permitting, and website design and accessibility.
The past twelve months show how Hawaii’s digital government growth comes from intentional conversations, cooperation, and collaborations.
Years of Partnership
Online Services
New/Updated Services
Today, the eHawaii.gov portal program provides 159 online services. We launched 11 new services and major updates in FY2024. The breakdown of program services by department is provided in Table 1 below. The Department of Land and Natural Resources (DLNR) leverages the portal most broadly, with 29 services. The Department of Commerce and Consumer Affairs (DCCA), the Department of Health (DOH), the Department of the Attorney General (AG), the Department of of Business, Economic Development & Tourism (DBEDT), and the Hawaii State Judiciary (JUD) each have 10 or more services via this program.
The information in this report covers the time period from July 1, 2023 to June 30, 2024.
Table 1: Number of Services by Department
*Services include online applications and WordPress websites
**This includes services such as our eHawaii.gov single sign-on service, payment processing service, the portal website, the Access Hawaii Committee website, and others.
Throughout FY2024, Tyler Hawaii’s customer service team worked over 6,700 hours to support Hawaii citizens, businesses, visitors, and State and County agencies. Averaging 4,663 interactions each month, the team handled inquiries and questions via phone, online chat, and email.
Interactions grew during the 2024 fiscal year, as many local citizens and visitors availed themselves of the State Park Reservation and Access Management System, covering Diamond Head, ‘Iao Valley, and Waiʻānapanapa.
In addition to service upgrades, new services, and providing superior customer service and financial services, Tyler Hawaii continued major system upgrades in FY2024. We collaborated closely with the Office of Enterprise Technology Services (ETS) on the statewide single sign on (SSO) initiative.
As we move forward with the eHawaii.gov program, we look to broaden our portfolio of services by offering access to Tyler Technologies’ successful engagements and fully developed software platforms for government services.